Varian Medical Optimizes Service Delivery and Increases Customer
Satisfaction by Connecting Assets to the IoT
NEEDHAM, Mass. & PLEASANTON, Calif.--(BUSINESS WIRE)--
(NASDAQ: PTC) and ServiceMax,
a GE Digital company, today announced Varian Medical has deployed
Connected Field Service, the first IoT-enabled field service solution
available through the collaboration between PTC and ServiceMax.
Field Service provides remote diagnostics and contextual repair
procedures for service technicians while automating dispatching and work
orders. This enables faster, more informed services - and in some cases,
the ability to fix machines remotely to avoid unplanned downtime. The
solution, which was
introduced in January 2016, combines PTC's ThingWorx
platform with ServiceMax's field service management mobile
suite to give technicians in the field the first solution that
seamlessly integrates IoT data into a field service management system.
Medical joins McKinley Elevator, Medivators and Elekta, which are already
experiencing the benefits of connecting [field] assets to the IoT,
as the latest company to deploy the Connected Field Service solution.
Varian Medical is the world's leading manufacturer of integrated cancer
therapy systems with a network of 20,000 devices at 5,000 hospitals.
They selected Connected Field Service to improve device performance
through connectivity and predictive monitoring and to improve customer
satisfaction by reducing the frequency and duration of clients waiting
for service support.
"Our focus is to deliver the highest value to our customers through more
effective and more proactive service," said Todd Lauer, product support
engineering, Varian Medical. "By connecting our devices to the IoT, we
are able to execute service proactively and reduce the number of
technician visits per year, per device."
"The digital transformation companies are undergoing is not only
completely reshaping the customer experience, but is also putting field
service at the center of it all," said Athani Krishna, co-founder and
chief strategy officer, ServiceMax. "Asset uptime is so crucial in the
medical device space, and the stakes are higher than ever for getting
service right. Integrating connected devices with the service process
can lead to better outcomes, happier customers, and more predictable
business models for companies that deploy it."
"Together with ServiceMax, we've been able to architect technology
solutions that demonstrate real business results that focus on customer
needs," said Michael Anderson, senior director, SLM solution management,
PTC. "We are pleased to be supporting Varian Medical in their connected
In addition to the collaboration with ServiceMax for Connected Field
Service, PTC and GE Digital announced plans this past November to expand
their strategic alliance to bring integrated Industrial Internet of
Things solutions to market. The companies are exploring ‘ThingWorx for
Predix' — a technology suite that will make it easier for joint
customers to use ThingWorx to develop custom applications that run on
Predix, GE's Industrial Internet operating system.
To learn more, visit PTC in booth 1107 and ServiceMax in booth 800 at Field
Service USA 2017 this week in Palm Springs, Calif.
The announcement of a customer's selection or implementation of PTC
software is not necessarily indicative of the timing of recognition of
related revenue or the amount of revenue for any particular period.
ServiceMax, a GE Digital company, leads the
massive global industry of field service management software - an
estimated $25 billion market worldwide. The company continues to
reimagine and create solutions for the 20 million people globally who
install, maintain, and repair machines across dozens of industries as
the leading provider of complete end-to-end mobile and cloud-based
technology for the sector. ServiceMax goes to every length -- from
joining technicians on service calls to publishing the industry's
leading online publication -- to help customers discover untapped
innovation, unleash new revenue streams, drive efficiency, and most
importantly delight their end-customer. To learn more, please visit www.servicemax.com.
About PTC (NASDAQ: PTC)
PTC has the most robust Internet of
Things technology in the world. In 1986 we revolutionized digital 3D
design, and in 1998 were first to market with Internet-based PLM. Now
our leading IoT and AR platform and field-proven solutions bring
together the physical and digital worlds to reinvent the way you create,
operate, and service products. With PTC, global manufacturers and an
ecosystem of partners and developers can capitalize on the promise of
the IoT today and drive the future of innovation.
PTC and the PTC logo are trademarks or registered trademarks of PTC Inc.
or its subsidiaries in the United States and other countries.
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Jack McAvoy, 781-370-6143
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